Castors and Wheels Castors and Wheels
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Castors & Wheels Direct Limited (CWDL) Privacy Policy

Where we collect your personal information:

If you ask us to mail you an CWDL(Castors & Wheels Direct Limited) catalogue, we need your name and address. We also ask for your telephone number and email address in case there are any problems with delivery. You also have the option of providing us with additional information about products that interest you and other lifestyle information. Why do we ask for this additional information? It helps us learn about the people who shop at CWDL so we can better tailor our products, stores and website to you. Of course, providing this additional information is purely optional.

Customer service
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

Information that we collect automatically:

There are many kinds of cookies. We think you’ll like the CWDL recipe
As well as the personal information that you provide us with, we will also use information obtained about you automatically from cookies (files which are sent by us to your computer). The main reason we use cookies is to help improve your experience of using our website. They also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.

We may access cookies stored on your computer when you visit our site in future or when you open an email from us. We are able to do this by including web beacons in our emails. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For more information about deleting and controlling cookies visit

Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened emails from us. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device; but we will not identify you as an individual.

What we will do with your information:
What you share with CWDL stays with CWDL
We hate spam just as much as you do. So we promise never to sell your information to any unconnected third parties.

In assessing an application for credit, to prevent fraud, to check your identity and to prevent money laundering, CWDL may search the files of credit reference agencies who will record any credit searches under your name. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors. Information used for these purposes will include publicly available information such as electoral roll, county court judgments, bankruptcy orders or repossessions.

We may disclose your personal information in order to comply with a legal or regulatory obligation, such as a request by the police. We may also transfer your data in the event that our business (or part of it) is sold, and the purchaser needs the data to carry on providing services.
Call CWDL Customer Services on 0121 622 4007

Write to us at:
Benson House, 98 Lombard Street
Birmingham B12 0QR

We will respond to your questions or concerns as quickly as possible.

Occasionally, we may decide to change this Privacy Notice so we suggest that you review it periodically so you are aware of any changes.



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